I’ve forgotten my password. How can I get a new one?
A new password can be requested directly from the log-in page on the website, simply click the “forgot password?” button. After you receive your new password email, we recommend that you log-in and change your password to one that is easily remembered.
Our team will be in touch with your account details
Scenario 2 - I am an existing customer and would like to register for online access
Press CREATE ACCOUNT located in the menu bar
Complete the online form
Our friendly Customer Care Team will link your accounts together
Your online account confirmation will be emailed to you. You are now ready to order online!
How to Reset your password
Log in to your account
Select MY ACCOUNT under the banner
Select CHANGE Password
Enter your new password and UPDATE PASSWORD
I have a CPC account but I’ve never ordered online before. How do I get started?
If you already have a CPC account, just create a user profile by filling in the details on the create account page and you will be ready to log into the website and start shopping.
By creating a user profile you will be able to:
View special deals and promotions only available to CPC customers
Access and update your account details online
View your order history
Pay invoices
Browse the product range, add items to your shopping cart and place your order
View our catalogues online and request a copy
Get a quote for items in your shopping cart
Add products to your favourites list
Quickly and easily re-order the contents of a previous shopping cart
Why can't I see the pricing?
To see pricing, please log in to your CPC account and your pricing will become visible. This also applies to special pricing.
Can I change my address details?
Yes, you can. Simply log into the website and click on My Account then Edit Account. There is no need to call us as your details will automatically be updated.
I can’t find a product that I’m looking for. How do I get help?
There are many ways to search for products on our website. If you know the name of the product, the product code or the manufacturer’s name you can search using the search bar at the top right-hand side of the website. You can also browse by product category.
You can also browse our catalogues here.
If you still can’t find what you’re looking for, please contact our customer care centre via Live Chat, and we’d be happy to help.
I’d like to print my logo on Napkins & Cups. How do I do this?
Personalised products like napkins and cups make great cost-effective, high impact way to send your brand message! Give our customer service a call and we’ll help you get started.
How much does it cost & how long does it take to create a customised product?
The whole set up process usually takes up to 3 weeks (for the first time only) , from the day we receive the artwork. All follow up orders can be dispatched within 5 working days.
The initial set up cost will a one-off payment of $150.
How will my order be delivered?
In the urban areas of Auckland and Wellington, we try to deliver all orders through our own delivery teams, however we also use courier and freight services.
When will I receive my order?
We aim to process and dispatch all orders within 24 hours of the order being placed.
What are the benefits of using the new CPC website?
Our new website allows you to:
View special deals and promotions only available to CPC customers
Access and update your account details online
View your order history
Pay invoices
Browse the product range, add items to your shopping cart and place your order
View our catalogues online and request a copy
Get a quote for items in your shopping cart
Add products to your favourites list
Quickly and easily re-order the contents of a previous shopping cart
Creating & Manufacturing Quality Products In New Zealand Since 1989
